Eiju Aloeswood & Sandalwood Incense Sticks

Returns and exchanges: please see our Return Policy.

Our Shipping and Lead Time Policy and Procudures

At J-Life International, we take great pride in crafting our textile items by hand in the US, honoring authentic Japanese traditions. (Our Tatami Mats are imported, but crafted strictly from authentic Japanese materials.) We prioritize quality over speed and never cut corners to meet a deadline, so we deeply appreciate your patience during busy production periods.

Please review your order carefully before checkout to ensure all details and shipping addresses are correct. While we are happy to assist with changes or cancellations, we cannot guarantee them once an order is submitted. Customers are responsible for any costs arising from order inaccuracies, including reshipment fees, carrier correction charges, or return shipping costs.

Standard Shipping (FedEx & UPS Ground)

Orders may ship in multiple boxes and arrive on different dates. For example, each Tatami mat ships in its own box. You will receive tracking information once your shipment leaves our Massachusetts warehouse.

• Shikifutons, Tatami Mats, Fabric Yardage & Lifestyle Items: Typically leave our warehouse within 1–2 business days. Orders placed after Friday afternoon ship out the next business day.

• Made-To-Order Textiles (Covers, Pillows & Noren): Because these are handcrafted to order, they typically require 5–7 business days to produce before shipping.

• Combined Orders: If your order contains both ready-to-ship and made-to-order items, everything will ship together once the custom items are finished (unless your order qualifies for an oversized split shipment below).

Oversized Shipments (Metropolitan Warehouse & Delivery)

Large orders shipping to the contiguous 48 states and Washington, DC qualify for specialized freight delivery. (Note: Oversized shipments to North and South Dakota ship via FedEx Home Delivery; Alaska and Hawaii ship via UPS.)

Qualifying Oversized Orders:

• Tatami Mat Room Kits

• TwinXL, Queen and Full Tatami Mat Bedding Bundles

• 2 or more Large Tatami Mats (European Full, Standard, or Queen sizes)

• Full or Queen Shikifutons ordered alongside 2 or more Large Tatami Mats

Metropolitan Delivery Details:

• Transit Time: 3–10 days. (Northeast/New England averages 3 days; West Coast deliveries take up to 10 days).

• Threshold Service: Deliveries are appointment-based and will be placed in a garage or at a covered threshold when available.

• Signature Required: Someone must sign for the delivery. If you prefer, you can contact customer service to waive this requirement and accept full responsibility for the unattended delivery.

• Split Shipments to Save Time: To prevent delays, qualifying oversized items will ship immediately via Metropolitan (1–2 days). Any remaining items in your order (like made-to-order covers or pillows) will ship separately via FedEx Home Delivery once they are finished.

Jlife FedEx Transit Time Map

International Shipments

We are happy to ship all over the world via DHL International shipping. Shipping costs are calculated at checkout. Please note that this shipping cost does not include any applicable duties, taxes, or fees, which are the responsibility of the recipient.