Refunds, Exchanges and Defective Items Policy
Custom Items (products produced in a specific dimension not offered on our website) are not returnable.
Please Note: Due to Federal regulations, there are no returns on futons, pillows, futon covers and other bedding items except for those absolutely intact in their original packaging.
If you are not completely satisfied with your purchase, you may return it for a refund. You must call or e-mail within 14 calendar days from the date of shipping to initiate a return. All products must be returned in "as-new" condition. Items that show wear and tear will not be accepted for a refund.
You will be responsible for the return shipping fee. There will be a 25% re-stocking fee on all refunded orders. Unfortunately we are unable to provide prepaid return shipping labels at this time.
In the return package please include billing name and date of purchase.
Exchange Return Policy
If you wish to exchange your purchase you must call or e-mail within 14 calendar days from the date of shipping to arrange the exchange. All merchandise must be returned in its original package with all accessories, owners manuals, and paperwork that may have accompanied the original shipment. We reserve the right to pro-rate any damaged products or products not returned in as-new condition.
You will be responsible for the return shipping of the item that you are exchanging.
Defective Return Policy
Defective merchandise may be returned for exchange within 30 calendar days after purchase. After 30 calendar days merchandise must be returned to manufacturer for warranty repair if applicable. Before you return the product please contact us via e-mail or call with your request return and a brief statement as to the defect or problem.
If determined to be defective, your product will be replaced for a new product and we will arrange for a pick-up of the product at our expense, within the 30-day time period. We will pay the return shipping back to you on the replacement item.
By placing an order with J-Life International, Inc., you acknowledge acceptance of the above policies.