FAQs

FREQUENTLY ASKED QUESTIONS

Have questions? We have gathered some of the most common inquiries about our products, ordering process, and policies to help you find quick answers. If you do not see what you're looking for, feel free to contact our customer service team.

ORDERING

When Will I Receive My Order? 

Orders will ship within the following timeframes (unless otherwise noted in a product’s description):

• Shikifutons: Ship within 1-2 business days.
• Made-to-Order Covers, Pillows, and Norens: Ship within 5-7 business days.
• Tatami Mats: Ship within 1-2 business days.
• Fabric Yardage: Ship within 1-2 days.

SHIPPING

Transit times will vary depending on your location, product and the shipping method selected at checkout. Once your order ships, you will receive an email with tracking information. Please note, free shipping is only available for the contiguous US.

Do You Ship Internationally?

Yes, we ship internationally. Shipping rates will be calculated at checkout based on the size and weight of your order. Due to rising shipping costs, we are currently unable to ship heavier or bulkier products internationally. Please note that all international sales are final. If you have any questions about placing an international order, feel free to contact our customer service team.

When Is My Credit Card Charged?

Your credit card will be charged at the time of checkout.

How Can I Track My Order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number so you can monitor your delivery.

How Do I Cancel An Order?

To request a cancellation, please email us at info@jlifeinternational.com as soon as possible. Please note, once an order has shipped, we are unable to cancel it.

If an order is refused at delivery, the customer will be responsible for the return shipping costs.

What is Your Return Policy?

Due to Federal regulations, there are no returns on futons, pillows, covers, and any other bedding unless they are unopened and in their original packaging.

To request a return, contact us within 14 days of delivery. Items must be unused and in “as-new” condition. Used or worn items cannot be refunded.

Customers are responsible for return shipping and a 25% restocking fee. Please include your billing name and purchase date in the return package.

If you receive a damaged, defective, or incorrect item, please contact our customer service team right away. We stand behind our products and want you to be completely satisfied with your purchase.

Please see our Return Policy page for more info.

PRODUCTS

How To Care For My Tatami & Shikifuton?

To extend the life of your tatami mat and shikifuton, we recommend regular, simple care. 

For tatami mats, sweep or vacuum regularly to remove dust and dirt. For minor stains, wipe gently with a damp cloth, brushing in the direction of the weave.

To keep your shikifuton fresh and supportive, regularly air it out in sunlight and flip or rotate it to maintain even wear. We recommend placing it on a tatami mat to promote airflow and provide proper support. If you don't have a tatami mat, be sure to fold and store the futon daily to prevent moisture buildup against the floor. Spot clean only with a damp cloth, never soak it. With consistent care, your shikifuton will offer lasting comfort for years to come.

We also recommend using a shikifuton protective cover to help extend the life of your futon. The cover can be easily removed and washed as needed.

For more detailed care instructions, please visit the following:
Tatami Mat Care Guide
Caring For Your Shikifuton

What size Tatami Mat Should I order?

How to wash my imported Japanese fabric?

For our cotton covers, we recommend washing in cold water and either tumble drying on a low setting or line drying. To preserve the fabric and prevent fading, line drying is best when possible. Avoid hot water and high heat, as they can cause shrinking and damage.

How to wash my silk bedding?

To wash your silk bedding, remove the cover by unzipping it and sliding it off the bedding item. Wash on a gentle cycle in cold water using a mild, chemical-free detergent (either by machine in a mesh bag, or by hand) and avoid mixing with rough fabrics that could snag the silk. 

After washing, promptly remove the silk to prevent creasing and air-dry it flat or on a line, keeping out of direct sunlight. 

For larger items like shikifuton or kakefuton covers, lay them flat to dry to avoid stretching the delicate fibers.

Please note: do not get the buckwheat hulls, or zabuton inserts wet, as moisture can damage the natural filling and lead to mold or deterioration.

YOUR ACCOUNT & PRIVACY

How Do I Manage My Account?

You can manage your account information by logging in to your account in the upper-right corner of our website.

To reset your password, select Forgot Password on the login page and follow the instructions.

Will You Share My Email Address With Third-Parties?

No, we do not share or sell your email address to third parties. We only use your email to communicate about your order or, if you’ve opted in, to send updates and promotions. You can unsubscribe from marketing emails at any time.

For more details, please see our full Privacy Policy.