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Shikifutons and tatami mats ship within 1–2 business days. Made-to-order textiles (shikifuton covers, kakefuton covers, protective covers, pillowcases, buckwheat hull pillows, zabutons and noren) ship within 5–7 business days.

If your order includes a made-to-order item, everything ships together once it's finished. See shipping and lead times for details.

Your card is charged at checkout.

Email us at info@jlifeinternational.com as soon as possible. Once an order has shipped, we can't cancel it. If an order is refused at delivery, you're responsible for the return shipping costs.

Please check your order carefully before checkout, including your shipping address. We're happy to help with changes, but can't guarantee them once an order is submitted. Costs from changes or errors, such as reshipping, carrier corrections or return shipping, are the customer's responsibility.

It may. Orders can include more than one box and arrive in separate deliveries, and each tatami mat ships in its own box.

Once your order ships, you'll get a shipping confirmation email with a tracking number. You can also check on it from our tracking page.

Transit times depend on your location, the products and the shipping method you choose at checkout. Free shipping is only available in the contiguous US.

Yes, by DHL. Shipping is calculated at checkout, and any duties, taxes and fees are paid by the recipient. We can't currently ship heavier or bulkier products abroad, and all international sales are final.

By federal regulation, futons, pillows, covers and other bedding can only be returned unopened, in their original packaging. Contact us within 14 days of delivery to start a return. Items must be unused and in as-new condition.

You pay the return shipping, and a 25% restocking fee applies. Please include your billing name and purchase date in the package. Read the full return policy.

Yes. Call or email us within 14 days of delivery to arrange it. Items must come back in their original packaging, and you pay the return shipping for the item you're exchanging.

Contact us right away. Defective items can be exchanged within 30 days of purchase: once we confirm the defect, we'll replace it, arrange a pickup at our expense and pay to ship the replacement to you.

Custom items, made in a size we don't offer on our website, can't be returned.

Sweep or vacuum tatami regularly, and wipe small stains gently with a damp cloth in the direction of the weave.

Air your shikifuton in sunlight and flip or rotate it regularly. A tatami mat underneath helps air circulate; without one, fold and store the futon each day so moisture doesn't build up. Spot-clean it with a damp cloth and never soak it. A protective cover helps it last. Read the care guide.

Wash cotton covers in cold water, then tumble dry on low or line dry. Line drying is best to prevent fading. Avoid hot water and high heat, which can shrink and damage the fabric.

Unzip and remove the cover, then wash it on a gentle cycle in cold water with a mild detergent, by hand or in a mesh bag, away from rough fabrics. Take it out promptly and air-dry it flat or on a line, out of direct sunlight. Lay large covers flat to dry.

Never get buckwheat hulls or zabuton inserts wet: moisture can damage the natural filling.

Log in to your account from the top right of our website. To reset your password, choose Forgot your password on the login page and follow the steps.

No. We don't share or sell your email address. We only use it to write to you about your order or, if you've opted in, to send updates and promotions. You can unsubscribe at any time. See our privacy policy.